American Fireplace Supply sells fireplace, hearth, and home heating products from established manufacturers and authorized distribution partners. Warranty coverage varies by brand, product type, and model.
Manufacturer Warranty Coverage
Most products sold by American Fireplace Supply are covered by the original manufacturer’s warranty. Warranty terms may vary depending on the product, manufacturer, installation method, and intended use.
Please refer to the product manual, manufacturer warranty documentation, or product listing for the specific warranty terms that apply to your item.
What May Be Required for Warranty Service
To begin a warranty claim, you may be asked to provide:
- Your order number
- Product model number
- Product serial number, if applicable
- Photos or videos showing the issue
- Photos of the installation, if relevant
- Proof of purchase
- A description of the issue
Installation Requirements
Many fireplace and heating products must be installed according to the manufacturer’s instructions, local building codes, and applicable safety requirements. Some products may require installation by a licensed or qualified professional.
Improper installation, misuse, unauthorized modifications, failure to follow manufacturer instructions, or damage caused after delivery may limit or void warranty coverage.
What Is Typically Not Covered
Unless specifically covered by the manufacturer, warranties generally do not cover:
- Labor costs
- Installation or removal costs
- Return freight or shipping costs
- Damage caused by improper installation
- Damage caused by misuse, neglect, or accidents
- Normal wear and tear
- Cosmetic damage after delivery
- Products that have been modified or altered
- Issues caused by failure to follow product instructions
Warranty Claim Process
If you believe your product has a warranty issue, please contact us at:
support@americanfireplacesupply.com
Please include your order number, product model, photos or videos of the issue, and a short description of the problem.
American Fireplace Supply will help review your request and, when applicable, assist with submitting the claim to the manufacturer or authorized supplier. Final warranty approval, replacement parts, repairs, or remedies are determined by the manufacturer’s warranty terms.
Important Note
American Fireplace Supply does not create or extend manufacturer warranties. Warranty coverage is provided by the product manufacturer unless otherwise stated in writing.