Last Updated: July 23, 2026

This website is operated by SK MARKETING SOLUTIONS LLC, doing business as American Fireplace Supply ("American Fireplace Supply," "we," "us," or "our"). By accessing https://americanfireplacesupply.com, using our website, or purchasing products from us, you agree to these Terms of Service and all policies referenced on our website.

If you do not agree to these Terms, please do not use our website or purchase our products.

Online Store Terms

By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents using this site under your supervision.

General Conditions

We reserve the right to refuse service, limit sales, or cancel orders for any lawful reason at any time.

You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of this website, its content, or our services without our prior written permission.

Product Information & Availability

We strive to provide accurate product information, pricing, specifications, images, availability, and shipping estimates. However, errors, omissions, or inaccuracies may occasionally occur.

We reserve the right to correct errors, update information, change pricing, limit quantities, discontinue products, or cancel orders affected by inaccurate information without prior notice.

Product availability is not guaranteed until your order has been reviewed, accepted, and processed.

Fireplace Compatibility & Installation

Fireplaces, venting systems, accessories, and related products often have specific framing dimensions, venting requirements, fuel requirements, electrical requirements, clearance requirements, and installation instructions.

It is the customer's responsibility to verify product dimensions, installation requirements, venting compatibility, fuel type, electrical requirements, local building code compliance, and overall product compatibility before placing an order.

Unless expressly stated in writing, installation is not included with any purchase.

We strongly recommend installation by a qualified or licensed professional in accordance with the manufacturer's instructions and all applicable building and safety codes.

Information provided on our website or by our team is intended for general product guidance and does not replace manufacturer documentation, local code requirements, or professional installation advice.

Pricing & Payment

Prices are subject to change without notice.

We reserve the right to correct pricing, product, inventory, or typographical errors and to refuse or cancel orders affected by such errors.

Payment must be successfully authorized before an order is processed.

Billing Information

You agree to provide current, complete, and accurate billing, shipping, and account information for every purchase and to promptly update your information when necessary.

Order Acceptance & Cancellations

Submitting an order does not guarantee acceptance.

We may contact you to verify payment, shipping information, product compatibility, inventory availability, or other order details before processing your purchase.

Orders may be refused or canceled due to suspected fraud, pricing errors, inventory shortages, shipping restrictions, payment issues, or other reasonable circumstances.

If you need to cancel an order, please contact support@americanfireplacesupply.com as soon as possible.

Orders that have entered fulfillment, been released to a manufacturer or supplier, or shipped may no longer be eligible for cancellation.

Shipping, Returns & Warranty

Our shipping procedures, delivery estimates, freight information, damage reporting requirements, returns, exchanges, refunds, restocking fees, and warranty information are governed by our:

• Shipping Policy
• Return & Refund Policy
• Freight Delivery & Damage Claims Policy
• Warranty Policy

Delivery estimates are estimates only and are not guaranteed.

Third-Party Services

Our website may provide access to third-party websites, payment processors, shipping carriers, financing providers, applications, or other services.

We are not responsible for the availability, accuracy, security, policies, or performance of third-party services. Your use of those services is subject to their respective terms and policies.

User Reviews & Submissions

If you submit reviews, comments, photographs, suggestions, or other content, you grant American Fireplace Supply the right to use, reproduce, edit, publish, display, and distribute that content in connection with our business, unless prohibited by law.

You agree not to submit content that is unlawful, misleading, abusive, defamatory, obscene, or that infringes upon the rights of others.

Personal Information

Your use of this website and submission of personal information are governed by our Privacy Policy.

Prohibited Uses

You may not use this website:

• For unlawful purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To harass, threaten, abuse, or discriminate against others
• To upload malicious code or viruses
• To collect personal information without authorization
• To interfere with the security or operation of the website
• To scrape, crawl, or misuse website content
• For any other harmful or prohibited activity

Intellectual Property

All website content, including text, graphics, logos, images, layouts, icons, product organization, and other materials, is owned by or licensed to American Fireplace Supply and is protected by applicable intellectual property laws.

No content may be copied or used without prior written permission except as permitted by law.

Electronic Communications

By using our website or placing an order, you consent to receive electronic communications regarding your orders, warranty requests, customer service inquiries, and other account-related matters.

Disclaimer of Warranties

Except as expressly provided by the applicable manufacturer, this website and all products are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted website access, error-free operation, or that all information will always be current or complete.

Limitation of Liability

To the fullest extent permitted by law, American Fireplace Supply, SK MARKETING SOLUTIONS LLC, and our owners, employees, affiliates, contractors, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of the website, purchase or use of products, shipping delays, installation issues, product incompatibility, or reliance on information provided through our website.

To the extent permitted by law, our total liability for any claim shall not exceed the amount paid for the product giving rise to that claim.

Force Majeure

We are not responsible for delays or failures resulting from circumstances beyond our reasonable control, including manufacturer delays, freight carrier delays, supply chain disruptions, severe weather, labor shortages, natural disasters, government actions, pandemics, or other unforeseen events.

Indemnification

You agree to defend, indemnify, and hold harmless American Fireplace Supply, SK MARKETING SOLUTIONS LLC, and our owners, employees, contractors, suppliers, affiliates, and service providers from any claims, damages, liabilities, or expenses arising from your violation of these Terms, misuse of the website, or violation of applicable law or the rights of another party.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Termination

We reserve the right to suspend or terminate access to our website or services if these Terms are violated or if unlawful, abusive, or fraudulent activity is suspected.

Entire Agreement

These Terms of Service, together with our posted policies, constitute the entire agreement between you and American Fireplace Supply regarding your use of the website and purchases made through it.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of New York and applicable federal laws of the United States, without regard to conflict of law principles.

Changes to These Terms

We may update these Terms of Service at any time by posting the revised version on this page. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

Contact Us

Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM EST

Phone
(855) 506-8593

Email
support@americanfireplacesupply.com

Business Operator
SK MARKETING SOLUTIONS LLC
Doing Business As (DBA) American Fireplace Supply

Business Address
418 Broadway, Suite R
Albany, NY 12207
United States