This Privacy Policy explains how American Fireplace Supply, operated by SK MARKETING SOLUTIONS LLC, collects, uses, and protects information when you visit or make a purchase from https://americanfireplacesupply.com/.
Information We Collect
When you visit our site, place an order, contact us, create an account, submit a form, or otherwise interact with us, we may collect information such as your name, billing address, shipping address, email address, phone number, payment details, order information, account information, IP address, device information, browser information, and communications with our team.
We may also collect information automatically through cookies, analytics tools, pixels, log files, and similar technologies that help us operate the site, improve performance, understand visitor activity, and support advertising or marketing efforts.
How We Use Your Information
We use your information to process and fulfill orders, accept payments, arrange shipping, provide customer support, respond to questions, verify order details, prevent fraud, improve our website and services, send order updates, send marketing communications when permitted, comply with legal obligations, and enforce our policies and terms.
Consent and Marketing
When you provide personal information to complete a transaction, verify payment, place an order, arrange delivery, or request a return, you consent to our collecting and using that information for that specific purpose. If we ask for your information for another purpose, such as email marketing, we will ask for your consent or provide a way to opt out.
You may withdraw marketing consent at any time by using the unsubscribe link in our emails or contacting us at support@americanfireplacesupply.com.
Shopify
Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell products and services to you. Your information may be stored through Shopify's data storage, databases, and applications. Shopify stores information on secure servers protected by safeguards.
Payments
Payments are processed through Shopify and/or other payment service providers. Payment information is handled using security standards designed to protect cardholder data. We do not intentionally store full credit card numbers on our own systems.
Service Providers and Third Parties
We may share information with service providers that help us operate our business, including payment processors, shipping carriers, fulfillment partners, fraud prevention providers, email service providers, analytics providers, advertising partners, website hosting providers, customer support tools, and professional advisors.
These third parties may process information only as needed to provide services to us or as otherwise permitted by their own policies and applicable law.
Analytics and Advertising
We may use analytics and advertising tools, including Google Analytics, to understand website traffic, improve our site, measure marketing performance, and deliver or measure advertising. These tools may use cookies or similar technologies to collect information about your device, browser, pages viewed, and interactions with the site.
Cookies
Cookies are small files placed on your device that help websites function and remember information. We use cookies to power and improve the site, remember preferences, support checkout functionality, run analytics, and improve marketing.
Most browsers accept cookies by default, but you can set your browser to remove or reject cookies. Blocking cookies may affect site functionality, including checkout and account features. If a cookie banner or privacy preference tool is available on our site, you may use it to manage certain cookie choices.
External Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing information.
Data Security
We take reasonable precautions and use industry-standard practices designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain order, customer, and business records for as long as necessary to provide services, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. When information is no longer needed, we may delete, anonymize, or securely retain it as permitted by law.
Your Privacy Choices
Depending on your location, you may have rights to request access to, correction of, deletion of, or information about certain personal information we maintain about you. To make a privacy request, contact us at support@americanfireplacesupply.com. We may need to verify your identity before completing a request.
Children's Privacy
Our site is not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will review the request.
Disclosure Required by Law
We may disclose personal information if required to do so by law, legal process, court order, government request, or to protect our rights, customers, business, or the public.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal obligations, or operations. Changes are effective when posted on this page.
Contact Us
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM EDT
Email: support@americanfireplacesupply.com
Phone: +1 (680) 223-3390
Business Operator: SK MARKETING SOLUTIONS LLC
Address: 418 Broadway STE R; Albany, New York 12207; United States