This website is operated by SK MARKETING SOLUTIONS LLC. Throughout the site, the terms "we," "us," and "our" refer to American Fireplace Supply and SK MARKETING SOLUTIONS LLC. By visiting https://americanfireplacesupply.com/, using our website, or purchasing from us, you agree to be bound by these Terms of Service and the policies referenced on our website.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the site or purchase from us.
Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us consent to allow your minor dependents to use this site.
General Conditions
We reserve the right to refuse service to anyone for any lawful reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the site, our services, or access to the site without our express written permission.
Accuracy of Information
We work to provide accurate and current information, but we do not guarantee that all information on the site is complete, current, reliable, or error-free. Product descriptions, specifications, availability, images, pricing, promotions, shipping details, and other content may contain errors or omissions. We reserve the right to correct errors, update information, or cancel orders affected by incorrect information.
Products and Availability
Products may be available exclusively online and may have limited quantities. We reserve the right to limit quantities, discontinue products, refuse orders, or change product offerings at any time. Product availability is not guaranteed until an order is accepted and processed.
Fireplace Compatibility, Codes, and Installation
Fireplaces, venting, accessories, and related products may have specific installation requirements, clearance requirements, fuel requirements, venting requirements, building code requirements, and manufacturer instructions. It is the customer's responsibility to confirm compatibility, measurements, local code compliance, and installation requirements before purchase.
Unless expressly stated in writing, installation is not included with product purchase. We strongly recommend that fireplaces and related products be installed by licensed or qualified professionals in accordance with manufacturer instructions and applicable codes. Information provided on our website or by our team is for general product guidance and does not replace professional installation, code review, or manufacturer documentation.
Pricing and Payment
Prices are subject to change without notice. We reserve the right to correct pricing errors and cancel or refuse orders placed with incorrect pricing or incorrect product information. Payment must be successfully processed before an order is fulfilled.
Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update account and payment information so we can complete transactions and contact you if needed.
Order Acceptance and Cancellation
Receiving an order confirmation does not mean an order has been fully accepted or shipped. We may contact you to verify order details, shipping information, product compatibility, availability, or payment information. We reserve the right to refuse or cancel any order for reasons including suspected fraud, incorrect pricing, unavailable products, shipping limitations, or errors.
To request cancellation, contact us as soon as possible at support@americanfireplacesupply.com. Cancellations cannot be guaranteed once an order has been processed, shipped, or released to a supplier or manufacturer.
Shipping
Shipping terms, processing times, delivery estimates, freight details, damage reporting, and delays are explained in our Shipping Policy. Delivery estimates are not guarantees.
Returns and Refunds
Returns, exchanges, refunds, restocking fees, damaged items, incorrect items, and cancellation terms are explained in our Return and Refund Policy. By placing an order, you agree to that policy.
Third-Party Tools and Links
We may provide access to third-party tools, websites, apps, payment processors, carriers, or services. We do not control third-party services and are not responsible for their content, policies, availability, accuracy, or performance. Use of third-party services is at your own discretion and subject to their terms.
User Comments, Reviews, and Submissions
If you submit reviews, comments, photos, feedback, suggestions, or other content, you agree that we may use, edit, publish, display, distribute, and otherwise use that content in connection with our business, unless prohibited by law. You agree not to submit content that is unlawful, abusive, misleading, defamatory, infringing, obscene, or harmful.
Personal Information
Your submission of personal information through the site is governed by our Privacy Policy.
Prohibited Uses
You may not use the site or its content for unlawful purposes; to violate laws or regulations; to infringe intellectual property rights; to harass, abuse, defame, threaten, or discriminate; to submit false or misleading information; to upload viruses or malicious code; to collect or track personal information of others; to spam, phish, scrape, crawl, or interfere with site security; or for any other prohibited or harmful purpose.
Intellectual Property
The content on this site, including text, graphics, logos, images, page layouts, product organization, and other materials, is owned by us or used with permission and is protected by applicable intellectual property laws. You may not use our content without written permission except as permitted by law.
Disclaimer of Warranties
Except as expressly stated by us or by the applicable manufacturer warranty, the site and products are provided on an "as is" and "as available" basis. We do not guarantee that the site will be uninterrupted, secure, timely, or error-free.
Limitation of Liability
To the fullest extent permitted by law, American Fireplace Supply, SK MARKETING SOLUTIONS LLC, and our owners, employees, contractors, suppliers, service providers, and affiliates shall not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the site, your purchase or use of products, delays, product incompatibility, installation issues, or reliance on information provided on the site.
Indemnification
You agree to indemnify and hold harmless American Fireplace Supply, SK MARKETING SOLUTIONS LLC, and our owners, employees, contractors, suppliers, service providers, and affiliates from any claim or demand arising out of your breach of these Terms, your violation of any law, your misuse of the site, or your violation of the rights of a third party.
Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.
Termination
We may terminate or suspend access to our site or services if we determine that you have violated these Terms or engaged in harmful, unlawful, or abusive activity.
Entire Agreement
These Terms, together with our posted policies, constitute the entire agreement between you and us regarding use of the site and purchases from us.
Governing Law
These Terms and any separate agreements through which we provide products or services shall be governed by and construed in accordance with the laws of the State of New York and applicable federal laws of the United States, without regard to conflict of law principles.
Changes to These Terms
We may update these Terms from time to time by posting changes on this page. Your continued use of the site after changes are posted constitutes acceptance of those changes.
Contact Us
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM EDT
Email: support@americanfireplacesupply.com
Phone: +1 (680) 223-3390
Business Operator: SK MARKETING SOLUTIONS LLC
Address: 418 Broadway STE R; Albany, New York 12207; United States